Platfform

Stepping up for social change

Platfform had a compelling vision to evolve beyond being a pure mental wellbeing charity and into systemic social change. Their old brand, with a Welsh name and rooted in their past focus on mental health and housing support, no longer supported their aims – prompting a full organisational rebrand to get people behind the new direction.
Platfform has become a leading voice on the power of community in Wales, as well as the root causes of mental health issues.
They have grown and expanded their services. Income has risen steadily from £10.64m to £16.37m.
Winner of 2 Golds for brand strategy and brand design at Transform Europe Branding Awards.

Previous brand

Established in the early 1980s as Gofal (‘Care’ in Welsh), the previous name and brand were seen as a barrier to the organisation’s ambitious plans for growth and critically, no longer reflected the bold new vision of a world where sustainable wellbeing is accessible for all.

A ‘platform’ for social change

The core idea

Having operated as ‘Gofal’ for 30 years, the name change had been made to represent the new strategic direction and on a practical level, to remove the barrier to understanding for non-Welsh speakers. Our task was to bring it to life. The logotype is a step up and a step forward – exactly what the charity wanted for the people it wished to help… and what it needed of its employees, partners and society. Behind that, however, is the crucial element of what makes this step possible: connection. Connection and community.
  • Logotype. By adding an extra ‘f’, ‘Platfform’ becomes a unique, ownable name that works in both Welsh and English. We joined the two ‘f’s into a single ligature – symbolising connection, support, and a positive step forward or upward.

  • Brand architecture. The identity system was designed to clearly connect key operational areas under a cohesive visual language – streamlining communication and reducing complexity.

  • Visual identity. The connecting line, drawn from the logotype becomes a visual device – used to guide, highlight, and playfully interact with key messaging.

Beyond brand awareness

Advocating for a better system of care

For the brand launch, we created a series of thought-provoking installations designed to immerse audiences in Platfform’s new direction. Our approach brought their refreshed strategy and vision to life, using bold, provocative messaging to challenge perceptions and spotlight the urgent need for systemic change in mental health and social care.

  • Brand activation. For the launch event, we created a series of thought-provoking installations and unveiled the new identity through a two-part invitation designed to spark intrigue.

Platfform for young people

Reaching further, together

We've worked closely with Platfform’s young people’s team to develop a series of co-created campaigns that give young voices space to be heard. Collaborating directly with young people, we shaped content that feels authentic, relevant and empowering. The creative approach reflects the brand’s flexible identity – bold and direct when speaking out, softer and supportive when offering help. Always rooted in Platfform’s values of being connected, compassionate, brave and curious, the work adapts across bilingual formats while remaining part of a cohesive, evolving system.

  • Tools and resources. From animated films and events like ‘Wonderfest’ to uplifting self-care cards for young people, the brand flexes to engage specific audiences with greater precision.

  • Power-Ups. Co-created with a diverse group of young people, this dynamic deck of uplifting activity cards helps them focus on what’s great about life. Their popularity has led to multiple reprints.

Platfform for dementia care

From barriers to possibilities

As part of our rebrand, our work in Platfform’s dementia area focused on shifting the narrative from loss to empowerment. We applied a positive, human-centred approach – celebrating identity, purpose, and connection – to reinforce that life with dementia can still be rich and meaningful. This area of work highlights how the new brand’s flexibility allows for a softer, more compassionate tone where needed.

Client feedback

A massive thank you to all of the team. You’ve helped us develop an amazing brand and have a kick-ass launch.”

Ewan Hilton

CEO